How We Work

Yes. Every piece in our collection can be customised to your specifications. You can select from our range of fabrics and wood finishes, or supply your own. Custom dimensions are available on all furniture types — simply share your requirements during consultation and we will provide a tailored quote.

You can place a custom order by visiting our showroom, contacting us via WhatsApp, or submitting an enquiry through our contact page. We will discuss your requirements, provide material options, and send you a detailed quote within 48 hours of your initial brief.

Absolutely. We encourage all clients to view and feel our material samples before committing to a custom order. You can visit our showroom to browse samples in person, or request a selection to be sent to you. This ensures you are fully satisfied with your choices before production begins.

There is no minimum order value. Whether you need a single bespoke armchair or a full suite of furniture for a development project, we welcome orders of all sizes and treat each one with the same care and attention.

Yes. We deliver across Nigeria. Delivery within Lagos is included for most orders. For deliveries outside Lagos, we will provide a logistics quote based on the destination, size of the order, and delivery method. We work with trusted logistics partners to ensure your furniture arrives safely.

We handle delivery logistics directly. Your furniture will be carefully wrapped, transported, and placed in your home or office by our delivery team. For larger orders, we coordinate delivery timing with you in advance to ensure a smooth process.

Standard pieces that are in stock or in our current production cycle are typically delivered within 2 to 4 weeks. Custom orders, depending on complexity, require 4 to 8 weeks from the date your order is confirmed and deposit is received.

Yes. We will contact you at least 24 hours before your scheduled delivery to confirm timing and any access instructions. On the day of delivery, our team will call ahead to confirm they are on their way.

Yes. If you prefer to collect your furniture directly, you are welcome to do so from our showroom. We will notify you when your order is ready and arrange a convenient collection time.

Because our furniture is handcrafted and often made to custom specifications, we do not offer standard returns. However, if your piece arrives with a manufacturing defect or does not match the agreed specification, we will repair, replace, or refund as appropriate. Please inspect your furniture upon delivery and report any issues within 48 hours.

If your furniture is damaged during delivery, please notify us within 48 hours with photographs of the damage. We will arrange for repair or replacement at no additional cost. Our delivery team is trained to handle furniture with care, but in the rare event of damage, we take full responsibility.

Yes. We stand behind our work. If a piece purchased from Wood & Kin requires repair due to normal wear or a manufacturing issue, contact us and we will assess the situation. Minor repairs and re-upholstery services are available at competitive rates.

Contact us via WhatsApp, phone, or email within 48 hours of delivery with a description and photographs of the damage. Our team will review the report and respond within 24 hours with a resolution.

We accept bank transfers, cash payments at our showroom, and major mobile payment platforms. For corporate and bulk orders, we can arrange invoicing with agreed payment terms.

For orders above a certain value, we offer flexible payment plans. Typically, this involves a deposit to begin production and a final payment upon completion, before delivery. Specific terms are discussed on a case-by-case basis during consultation.

Yes. A deposit of 60% of the total order value is required to begin production on any custom piece. The remaining 40% is due upon completion and before delivery. This structure ensures commitment from both parties and allows us to procure materials promptly.

Vacuum your upholstered pieces regularly to remove dust and debris. For spot cleaning, use a damp cloth with mild soap — avoid harsh chemicals or bleach. Keep upholstered furniture out of direct sunlight for extended periods to prevent fading. We recommend professional cleaning once a year for fabric pieces.

Avoid placing hot objects directly on wood surfaces — always use coasters or mats. Keep wood furniture away from prolonged direct sunlight and excessive moisture. Dust regularly with a soft, dry cloth. For polished finishes, apply furniture wax or oil every 6 to 12 months to maintain the lustre.

Yes. Whether the piece was originally purchased from us or elsewhere, we offer re-upholstery services. Bring your piece to our workshop or arrange a pickup, and our team will advise on fabric options, timelines, and pricing.